FAQs


WHAT ARE YOUR RETURNING & EXCHANGES POLICY?

We accept returning & exchanges within the 21 calendar days from when you receive your purchase. Read here for more details.



HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Items are shipped within 3 days of receipt of order. We ship exclusively with DHL Express and your order should arrive at your doorstep within 3 - 7 business days after your order is dispatched, but of course transit time is subject to DHL Express delivery timing in your specific country. Please note we do not ship on the weekends or Bahrain Public Holidays.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

After your order has been processed, we’ll send you a confirmation email plus all the shipping details for you to track the orders.

 

DO I HAVE TO PAY DUTIES & TAXES?

Our items are currently shipped under the Delivery Duty Unpaid basis, meaning all import duties, customs and local sales tax are payable by the customers. We do not include taxes in our pricing as that depends on the countries we are delivering to. 



WHY AREN’T YOUR STYLES AVAILABLE IN MORE SIZES?

As we deal with surplus material, we can only produce as much as the material yields. Rest assured, we are working on bringing you more inclusive sizes. 

 

WHAT ARE YOUR PAYMENT METHODS?

We accept PayPal, Credit or Debit Card payments. To checkout: 

1) Simply go to your cart & click 'checkout',

2) If you have a PayPal account, you can do an express checkout. Otherwise, complete your shipping info,

3) Click 'continue to shipping' and  you'll be directed to shipping fees, click 'continue to payment',

4) Double check all your contact info & shipping address, then click 'complete order',

5) You will then be directed to the PayPal window payment, and select 'pay with a bank account or credit card' to complete your purchase securely.

 

payment method